Returns & Exchanges
At Signature House, we truly care about your experience and want you to be pleased with every purchase. We take great care in preparing each order and want you to receive beautiful, brand-new merchandise in impeccable condition. If there is ever an issue with your purchase, please contact us at hello@signaturehouse.co so we can help.
General Return & Exchange Process
Purchases not designated Final Sale and not a component of a bundled set are eligible for return or exchange.
Return or exchange requests must be submitted within 14 calendar days of delivery. The delivery date is considered Day 1. Requests should be sent to hello@signaturehouse.co.
Once approved and return shipping instructions and any applicable prepaid label are provided, the merchandise must be accepted and scanned by the designated carrier within 2 calendar days.
Customers remain responsible for returned merchandise until it is received by Signature House. Signature House is not responsible for return packages lost or damaged in transit. Please retain the receipt and tracking information until the return has been completed.
To be eligible, the condition of an item must be:
- Unworn, unused, and unwashed
- Undamaged and in its original condition
- Returned with all original tags attached, intact, and unaltered
- Returned with all original packaging and accessories supplied with the item
- Shoes must be unworn, with unmarked soles, and returned in their original shoe box and packaging. The original shoe box may not be used as the exterior shipping carton.
All returned merchandise is subject to inspection and Signature House reserves the right to decline merchandise that does not meet these requirements. Returns that are worn, used, washed, altered, damaged, missing tags or packaging, or otherwise fail to meet the return conditions will not be accepted for refund or exchange. For bundled sets, if any component fails inspection, the entire return will be rejected. Signature House will notify the customer and return the rejected merchandise at the customer’s expense. If return shipping is not paid within 10 calendar days of notice, the merchandise will be donated to a local charitable organization.
Return & Exchange of Ensembles, Trousseaus, Pairings & Bundled Sets
Signature Ensembles, Trousseaus, Pairings, and other bundled sets are eligible for return as a complete set as originally purchased. They are not eligible for exchange.
Every component must be returned together and must individually satisfy the condition requirements above.
Individual components of a bundled set may not be returned or exchanged separately.
Any hanger, presentation piece, garment cover, dust bag, or other item included as part of the original set must also be returned.
Returns of Signature Ensembles, Trousseaus, Pairings, and other bundled sets are subject to a 10% restocking fee, deducted from the merchandise refund.
The return process is as described above. The only exception is the limited shoe-size exchange described below.
Limited Shoe-Size Exchange
Shoes included with a Signature Ensemble, Trousseau, Pairing, or other bundled set may be eligible for one size exchange for the same shoe, subject to availability.
Because children’s shoe sizing can vary, Signature House tries to keep a limited number of additional shoe sizes available specifically to accommodate size exchanges. Availability cannot be guaranteed.
The exchange request must be submitted within 14 calendar days of delivery.
Shoes must remain unworn and undamaged, with unmarked soles, and must be returned with their original box and packaging.
No other component of a bundled set may be exchanged separately.
One-Per-Size Signature Bundled Sets
Signature Ensembles, Trousseaus, Pairings, and other designated bundled sets are created one per size per style. Signature House does not maintain duplicate full sets or replacement components for these bundled sets.
For that reason, if an approved shipping, damage, or merchandise issue prevents the original bundled set from being retained as purchased, an identical replacement will not be available. The resolution will be a refund rather than replacement, subject to the terms below.
If an individual component of a bundled set arrives damaged or defective and the customer wishes to retain the remainder of the bundled set, Signature House may offer an agreed partial refund reflecting the affected component.
If the customer does not wish to accept a partial refund, or if a partial refund is not an appropriate resolution, the complete bundled set must be returned to Signature House for a full refund. Signature House will provide prepaid return shipping, and no restocking fee or return-shipping charge will apply.
Final Sale Items Not Eligible for Return or Exchange
Merchandise clearly designated Final Sale before purchase is not eligible for return or exchange.
Return Shipping
Once approved, Signature House will provide a prepaid, trackable return shipping label. Customers are responsible for the cost of return shipping on eligible non-defective returns and exchanges. For returns, the actual cost of the return shipping label will be deducted from the refund. For exchanges, any applicable return shipping cost will be collected as part of the exchange process.
Return shipping costs will not apply when Signature House approves a return or exchange because merchandise arrived damaged, defective, or incorrect.
Customers remain responsible for returned merchandise until it is received by Signature House. Customers should retain the carrier acceptance receipt and tracking information until the return has been completed. Signature House is not responsible for return packages lost or damaged in transit.
Returns or exchanges sent without prior authorization may not be accepted.
Refunds
Refunds are issued only after returned merchandise has been received and inspected.
Approved refunds will be issued to the original payment method, less any applicable restocking fee and return shipping charges, within 5 business days after inspection.
Additional processing time may be required by the customer’s bank or card issuer.
Original outbound shipping charges, when applicable, are non-refundable.
Damaged, Defective, or Incorrect Items
We take great care in preparing every Signature House order. If merchandise arrives damaged, defective, or incorrect, please contact Signature House within 72 hours of delivery with your order number and clear photographs of the merchandise, the issue, and, where applicable, the exterior shipping carton and interior packaging. Please retain all packaging until the matter has been resolved.
Signature House will review the matter promptly and determine the appropriate resolution. Return shipping and the restocking fee will not apply to an approved return resulting from damaged, defective, or incorrect merchandise.
Please email hello@signaturehouse.co with your order number, the item or bundled set you wish to return or exchange, and the reason for the request.
If the merchandise qualifies, Signature House will provide return authorization and shipping instructions.
Signature House reserves the right to decline any return or exchange that does not meet the terms of this policy.
Cancellations
Cancellation requests must be made within 12 hours of purchase and before fulfillment, personalization, customization, or special-order processing has begun.
Cancellation requests cannot be guaranteed. To request a cancellation, please contact hello@signaturehouse.co as soon as possible and include your order number.
Meminio Products
Meminio products are produced, personalized where applicable, shipped, and serviced directly by Meminio in the United Kingdom.
Any eligible return, exchange, cancellation, or order-related concern involving a Meminio product is handled directly through Meminio and is subject to Meminio’s terms and policies. Please contact Meminio at hello@meminio.com before returning any Meminio item.