Returns & Exchanges
At Signature House, we truly care about your experience and want every order to feel as special as the pieces inside it. We also want each customer to receive beautiful, brand-new merchandise that has not been worn, used, or previously returned.
Because many of our offerings are assembled in small batches, personalized, specially ordered, or styled as complete looks, our return and exchange policies are designed to protect the quality, presentation, and availability of every item we send.
General Returns & Exchanges
Purchases may be eligible for return or exchange. Return requests must be made within 3 business days of delivery. If approved, the return must be shipped within 5 business days of return authorization and no later than 14 calendar days after delivery.
To be eligible, an item must be:
- unworn, unused, and unwashed;
- undamaged and in its original condition;
- returned with all original tags, packaging, accessories, and presentation materials.
Once a return is approved, Signature House will provide a prepaid, trackable return shipping label. For eligible non-defective returns and exchanges, the actual cost of the return shipping label will be deducted from the customer’s refund.
Return shipping will not be deducted when Signature House approves a return because an item arrived damaged, defective, or incorrect.
Customers must retain the carrier acceptance receipt until the return has been completed. The customer remains responsible for the merchandise until the carrier has accepted and scanned the Signature House return label. Once the carrier has accepted the package, Signature House will handle any applicable carrier claim for loss or damage in transit.
Refunds will be issued only after the returned merchandise has been received and inspected. Approved refunds will be issued to the original payment method within 5 business days after inspection. Additional processing time may be required by the customer’s bank or card issuer.
Original outbound shipping charges, when applicable, are non-refundable.
Please contact hello@signaturehouse.co with your order number before returning any item. Return eligibility may vary by product, and any product-specific terms disclosed on the product page will apply.
Items Not Eligible for Return or Exchange
For reasons of hygiene, personalization, limited availability, and product integrity, the following are final sale:
- bundled products, including Signature Trousseaus, Signature Ensembles, and Signature Pairings;
- individual components from a bundled product;
- hair accessories;
- socks and tights;
- swimsuits;
- personalized or customized items;
- special-order items;
- products marked Final Sale.
Limited Shoe-Size Exchange Exception
Shoes included with a Signature Trousseau, Signature Ensemble, or Signature Pairing may be eligible for one size exchange when requested within 3 business days of delivery.
Any exchange is subject to availability. Shoes must remain unworn, undamaged, and in their original condition and packaging.
No other component of a bundled product may be returned or exchanged separately.
Damaged, Defective, or Incorrect Items
We take great care in preparing each order. If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.
We will review the matter promptly and help determine the appropriate resolution.
Cancellations
Cancellation requests must be made within 12 hours of purchase and before fulfillment, personalization, customization, or special-order processing has begun.
Cancellation requests cannot be guaranteed. To request a cancellation, please contact hello@signaturehouse.co as soon as possible and include your order number.
Meminio Products
Meminio products are produced, personalized where applicable, shipped, and serviced directly by Meminio in the United Kingdom.
Any eligible return, exchange, cancellation, or order-related concern involving a Meminio product is handled directly through Meminio and is subject to Meminio’s terms and policies. Please contact Meminio at hello@meminio.com before returning any Meminio item.