At Signature House, we truly care about your experience and want you to be pleased with every purchase. If you have any questions or there is ever an issue with your purchase, please contact us at hello@signaturehouse.co so we can help.
Please review our full Returns & Exchanges Policy for complete terms, conditions, and procedures.
PROCESSING & SHIPPING AT-A-GLANCE
Processing: 1–2 business days; personalized orders 5–10.
Shipping: Complimentary standard shipping on orders of $125 or more within the United States, including Hawaii and Alaska. Orders under $125 ship at a flat rate of $12.
Expedited: Available at checkout or by request; shortens transit time only.
RETURNS AT-A-GLANCE
Free Returns: Returns of eligible Signature House merchandise are free. Once your return is approved, Signature House provides a prepaid, trackable return shipping label.
Returns & Exchanges: Eligible individual items may be returned or exchanged within 14 calendar days of delivery.
Bundled Sets: Bundled sets must be returned complete. Bundled sets and their components are not eligible for exchange. The only exception is shoes, which may be eligible for one size exchange, subject to availability; the cost of shipping the replacement pair is collected as part of the exchange.
Holiday Book: The complimentary book gift included with Ensembles purchased through December 24, 2026, is yours to keep and does not need to be returned.
Refunds: Issued to the original payment method within 5 business days after inspection.
Condition: Returns must be unworn, unused, unwashed, undamaged, with all original tags attached, intact, and unaltered, and with all original packaging and accessories included.
Final Sale: Merchandise marked Final Sale is not eligible for return or exchange. All Signature Giftworks gift sets are Final Sale.
Damaged, Defective, or Incorrect: Contact hello@signaturehouse.co within 72 hours of delivery with your order number and clear photographs of the merchandise and packaging.
Cancellations: Cancellation requests must be made within 12 hours of purchase and before fulfillment, personalization, customization, or special-order processing has begun and is not guaranteed. Contact hello@signaturehouse.co as soon as possible and include your order number.
Meminio Products: Meminio products are produced, personalized where applicable, shipped, and serviced directly by Meminio in the United Kingdom.
Any eligible return, exchange, cancellation, or order-related concern involving a Meminio product is handled directly through Meminio and is subject to Meminio’s terms and policies. Please contact Meminio at hello@meminio.com before returning any Meminio item.
